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Garmin CIRQA Users Reported Workout Data Loss

If you use the CIRQA band, your activity data may disappear if you end your workout through the Garmin Connect app.

Updated on Sept. 18, 2026 in Fitness

Isometric editorial illustration of a sleek fitness wristband resting on a clean surface, representing the consumer device experiencing data sync issues.
Garmin has acknowledged a data-syncing issue with its CIRQA fitness band that causes activity logs to vanish when workouts are ended via the app. AI Illustration. Upload story photo >

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Garmin CIRQA users have reported that workout data is being lost when activities are ended using the Garmin Connect app rather than the device itself. The company has acknowledged the issue and is currently investigating the technical cause of these glitches.

Why it matters

Accurate activity tracking is essential for those monitoring their health metrics and fitness progress over time. Losing this data can disrupt your ability to review workout performance or track long-term trends in your physical activity.

Garmin has confirmed the reports of data loss, which stems from ending a session through the Connect app interface. Investigators are currently gathering information from affected users to determine the scope of the software error.

The players

Garmin

A global technology company specializing in wearable fitness tracking devices and heart rate monitoring hardware.

The details

The data loss specifically occurs when a user initiates a workout on their CIRQA band and subsequently stops the recording by tapping End within the Garmin Connect app. To avoid this, users are advised to select Resume on the band first, then stop and save the workout directly from the device's recording screen. This sequence ensures the activity log is properly synced to the app without triggering the software conflict.

Timeline

  1. Late August 2026: Users reported an issue with broken Bluetooth heart rate broadcasting.

  2. September 18, 2026: Reports of CIRQA workout data loss were published.

Health Landscape

This incident follows the recent pattern of software-driven maintenance for the Garmin CIRQA ecosystem, which previously required an update to resolve heart rate broadcasting issues. Reliable software performance remains a critical component of modern fitness technology.

If you rely on your CIRQA band for tracking, ensure you manually save your workouts on the device until a permanent software fix is released. If you notice persistent issues with data syncing, consider keeping a manual log of your activity until you discuss the matter with your physician.

The takeaway

Reliable data logging depends on consistent syncing practices, especially when using integrated app-based controls. When a known software bug exists, prioritize using the physical device to stop and save your workouts to prevent losing session data.

Further reading

For more tips on optimizing your tracking habits, check out our guide on Fitness.

Source note: This article includes information reported by Android Authority.

Live Poll

Do you trust your fitness tracker to reliably save all of your workout data?